How to Respond to People on Twitter: A Simple Guide for Businesses [Infographic]

Thanks to Twitter, businesses are closer to consumers than ever before. Tweets haven’t replaced phone calls and handwritten letters, but they’ve become a popular way for consumers to vocalize their questions, praise, or complaints — all in plain view of anyone who can find the conversation online.

But customers don’t just expect you to read their tweets about you — they also expect you to reply.

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